Policies

Payment Methods

We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. All payments made online through A Cottage in the City are safe and secure and are processed through our secure server using SSL Secure Certificate.

Shipping

Items that we have in stock are shipped within 24- 48 hours from when your order was received. Many of our items are custom made to order and/or ship direct from our vendors and artisans. These items will have an extended shipping timeframe which will be noted on the product page under the Shipping and Info tab. Please note that these are estimated shipping timeframes only and cannot be guaranteed by A Cottage in the City. Once your order has shipped, you will receive an email confirmation. For in stock items, you will receive an email confirmation with your orders tracking number. In the rare occasion your item is backordered, you will be notified by email immediately to discuss your shipping options.

All orders are shipped via UPS, FedEx or USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. For all international orders please contact A Cottage in the City for a specified shipping quote before purchasing. Please Note: There may be additional custom and duty fees, which are the responsibility of the customer. These are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise and are not able to mark items as "gift". Unfortunately, we cannot ship to P.O. boxes.

* Please note several of our product lines feature standard free shipping (within the 48 contiguous states only). International orders are not eligible for free shipping. If you order an item with free shipping and are outside the 48 contiguous states you will be billed for shipping or the order will be canceled. If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). If you would like your free shipping item(s) shipped using an alternative method please contact A Cottage in the City for a shipping quote.

Sales Tax

Sales tax of 8.825% is added to all items shipped to a New York address.

Out of Stock Items

If you would like to purchase an item that is currently out of stock, please email us at info@acottageinthecity.com and we can either order the product directly for you or inform you when the product will be back in stock.

Returns

Custom made to order, vintage items, holiday items, sale items, and some oversized items are not eligible for return or exchange and are considered final sale, which will be noted in the Shipping & Info tab on each product page.  For these final sale items we encourage our customers to view all descriptions, measurements, and photos, as well as contact us with any questions before purchasing. Items that are eligible for return or exchange, which will be noted in the Shipping & Info tab on all product pages, can be returned for a merchandise credit or exchange, less all shipping fees. Furniture & Lighting can be returned or exchanged, excluding custom made items which will be noted on the Shipping & Info tab, less all shipping fees plus a 20% restocking fee. A Cottage in the City wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason please contact us for a return authorization within 7 days of receiving your item. Upon review we will email you a return authorization and further instructions. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization.

Canceling Furniture And Custom Orders

Once you have placed your order you have up to 2 business days to contact us to cancel any custom order and/or furniture order and have the amount refunded to your credit card. After 2 days, custom orders and/or furniture orders are non-refundable. These non-refundable orders include all furniture lines, personalized or monogrammed items, custom made to order Sugarboo Designs, and anything else that is made to order. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify.

Damaged Items

If you receive an item that is damaged or defective please notify A Cottage in the City within 24hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. If you no longer would like the item that you received damaged you will be issued a merchandise credit for the item plus applicable shipping.

*If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier.

Copyright

All content included on this site, including, but not limited to, text, graphics, logos, button icons, and images are the property of A Cottage in the City and/or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items are strictly prohibited.

Privacy and Security

A Cottage in the City is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place SSL Secure Certificate to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

A Cottage in the City reserves the right to make changes to any policy. Policy changes will be posted.

Contact

Email- sara@acottageinthecity.com

We appreciate your comments and feedback. If you have any questions or concerns, please don’t hesitate to contact us. We would love to hear from you!

Thank you for shopping with A Cottage in the City and have an amazing day!

Sincerely,

Sara Ellel

Copyright ©2013 A Cottage in the City | Sitemap
Website Designing Fresh