Returns
As a small business, we strive to provide you with unique, custom-made, and carefully curated items; however, we understand that sometimes returns may be necessary and we want to ensure that your shopping experience with us is as seamless as possible. If you are not satisfied with your purchase, please email us at info@acottageinthecity.com for a return authorization within 7 days of receiving your item. Upon review, we will email you a return authorization along with further instructions.
Please note that certain items are not eligible for return or exchange, as they fall under our final sale policy.
Items not eligible for return:
- Custom made to order
- Samples & Swatches
- Vintage & Found items
- Seasonal and Holiday items
- Florals & Greenery
- Sale items (price ending in .99)
- Bedding and Bath linens
- Robes & Loungewear
- Body products
- Curtains
- Sugarboo Art Prints
- Furniture and Poufs
- Rugs
- Lighting
- Items stated Final Sale on product page
- Wallpaper (unused rolls may be returned with a 25% restocking fee)
If you are uncertain whether the item you are ordering is considered final sale, we encourage you to contact us before placing your order. For final sale items, we recommend reviewing all product descriptions, measurements, and photos. Please feel free to reach out to us with any questions before making your purchase.
Items eligible for return can be returned for a merchandise store credit, less all shipping fees. If your item was purchased with free shipping, the original cost of shipping will be deducted from your return credit. This credit is valid for one year from the date of return, providing you with flexibility for your future purchases. Returned items must be unused in their original packaging.
Please note that return shipping is the responsibility of the customer, and refused shipments will incur a return shipping cost. All returns must receive prior authorization, as returns without authorization will not be accepted.
