Custom made to order, vintage items, holiday items, sale items, and some oversized items are not eligible for return or exchange and are considered final sale. If you are unsure if an item is considered a final sale please contact us before ordering. For these final sale items we encourage our customers to view all descriptions, measurements, and photos, as well as contact us with any questions before purchasing. Items that are eligible for return or exchange can be returned for a merchandise credit or exchange, less all shipping fees. Furniture, Light Fixtures, and Large Wall Pieces (including Clocks and Mirrors) can be returned or exchanged, excluding custom made items, less all shipping fees plus a 20% restocking fee. If you are unsure if an item will require a restocking fee please contact us before ordering. A Cottage in the City wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason please contact us for a return authorization within 7 days of receiving your item. Upon review we will email you a return authorization and further instructions. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization.
Returning or exchanging "Free Shipping" items
Several of our product lines feature free shipping. If for any reason you need to return an item with free shipping, the refund and/or merchandise credit you receive will be for the item price minus our original shipping cost. The only exception to this policy is if an item received is defective or damaged, in which case it will be replaced with no additional shipping fees.
Canceling Furniture And Custom Orders
Once you have placed your order you have up to 2 business days to contact us to cancel any custom order and/or furniture order and have the amount refunded to your credit card. After 2 days, custom orders and/or furniture orders are non-refundable. These non-refundable orders include all furniture lines, lighting, large wall pieces, personalized or monogrammed items, custom made to order items including bedding and art prints. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify.
If you receive an item that is damaged or defective please notify A Cottage in the City within 24hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. If you no longer would like the item that you received damaged you will be issued a merchandise credit for the item plus applicable shipping. *If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier. For freight and white glove deliveries, please inspect your items before signing delivery slip to ensure there has been no damage.
For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 10th of the following calendar year. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.