We know you are excited to receive your beautiful items but please allow up to 15 business days for your items to ship. Furniture, Bedding, Curtains, Rugs & Vinyl Floorcloths, Lighting, Wall Clocks & Mirrors, Custom Orders, Wallpaper and some over sized items can sometimes take up to 6-10 weeks to ship. If you are uncertain if your item(s) have one of the above extended shipping time frames please contact us before placing your order as many of these items can not be canceled once placed and/or may result in a restocking fee. We will notify you if pieces from your order are back ordered beyond these estimated time frames. Once your order ships we will email you a shipping confirmation so that you may track your items. Please note that the above are estimated shipping time frames only and cannot be guaranteed by A Cottage in the City. In the rare occasion your item becomes backordered, you will be notified by email immediately to discuss your shipping options.
Furniture, lighting, and some over sized items will ship via LTL Freight and will be delivered curbside. Some of these oversized pieces may not fit on the liftgate and will need to be offloaded from the truck with the customers help at time of delivery.
All orders are shipped via UPS, FedEx or USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. For all international orders please contact A Cottage in the City for a specified shipping quote before purchasing. Please Note: There may be additional custom and duty fees, which are the responsibility of the customer.These are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise and are not able to mark items as "gift". Unfortunately, we cannot ship to P.O. boxes.
* Please note several of our product lines feature standard free shipping (within the 48 contiguous states only). International orders are not eligible for free shipping. If you order an item with free shipping and are outside the 48 contiguous states you will be billed for shipping or the order will be canceled. If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). If you would like your free shipping item(s) shipped using an alternative method please contact A Cottage in the City for a shipping quote.
Pre-order items are not yet available but may be purchased to hold your allocation for the next incoming available shipment as well as lock in the current purchase price. Some pre-order items have additional processing lead times once the items become available, and may not ship immediately. Please contact us prior to ordering a pre-order item if you need it by a certain time frame as canceling a pre-order item may result in a cancelation fee of up to 20%. Pre-order estimated arrival dates can not be guaranteed.
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